Terms & Condition

 

Terms & Conditions

 

Welcome to Wonderway Journey

 

Thank you for choosing Wonderway Journey (Pvt) Ltd.

 

We are honoured to be part of your Sri Lankan travel experience. Our mission is to provide safe, reliable, comfortable, and memorable journeys while delivering exceptional customer service from the moment you contact us until your journey is complete.

 

These Terms and Conditions have been created to ensure transparency, fairness, and mutual understanding between Wonderway Journey and our valued guests. They are intended to protect both you and our company while helping us provide the highest standard of service.

 

We carefully select our hotels, transport providers, tour guides, and travel partners to maintain quality and reliability. Although some services are provided by independent suppliers, our dedicated team will always make every reasonable effort to assist you before, during, and after your journey.

 

By confirming your booking, you acknowledge that you have read and accepted these Terms and Conditions.

 

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Your booking becomes confirmed once Wonderway Journey has received the required payment or deposit (where applicable) and has issued an official Booking Confirmation or Confirmation Invoice.

 

Please review your booking confirmation carefully and notify us immediately if any information is incorrect.

 

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Payments must be made according to the payment schedule stated in your quotation or booking confirmation.

 

Depending on the tour, a deposit may be required to secure your reservation, with the remaining balance payable before arrival.

 

An official receipt will be issued for every payment received.

 

Wonderway Journey uses secure payment methods to ensure your transactions are handled safely.

 

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All quotations include only the services listed in your confirmed itinerary.

 

In the rare event of significant increases in government taxes, fuel costs, airline surcharges, exchange rates, or supplier charges after your booking has been confirmed, Wonderway Journey will inform you before applying any necessary adjustment.

 

We always make every reasonable effort to honour confirmed prices whenever possible.

 

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We understand that travel plans can change.

 

If you wish to amend your booking, we will do our best to accommodate your request, subject to availability and supplier policies.

 

Any additional charges imposed by hotels, airlines, or other suppliers will be communicated to you before the amendment is confirmed.

 

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If you need to cancel your booking, please notify us in writing as early as possible.

 

Cancellation charges may apply depending on the policies of the hotels, airlines, transport providers, or other suppliers involved in your booking.

 

Where refunds are applicable, Wonderway Journey will process them as promptly as possible after receiving the applicable refund from the relevant supplier.

 

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Your comfort, safety, and satisfaction are our highest priorities.

 

Our experienced team is committed to assisting you before, during, and after your journey.

 

Should any unexpected issue arise during your trip, we will make every reasonable effort to coordinate with our travel partners and help resolve the matter quickly and efficiently.

 

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Many travel services, including hotels, airlines, transportation, attractions, and excursions, are provided by carefully selected independent suppliers.

 

While Wonderway Journey chooses reputable partners, these suppliers are responsible for the operation and delivery of their own services.

 

However, we will always assist our guests in communicating with suppliers and finding practical solutions whenever possible.

 

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Guests are responsible for ensuring they possess valid passports, visas, travel insurance, vaccination certificates (where required), and any other documents necessary for travel.

 

Guests are also expected to comply with local laws, hotel regulations, and reasonable instructions provided by guides and drivers throughout the tour.

 

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We strongly recommend that every guest obtains comprehensive travel insurance before travelling.

 

Travel insurance should ideally include coverage for medical emergencies, trip cancellations, travel delays, lost baggage, personal belongings, and personal liability.

 

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Wonderway Journey shall not be held responsible for delays, itinerary changes, or cancellations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, pandemics, political unrest, or other unforeseen events.

 

In such situations, we will make every reasonable effort to assist our guests in arranging suitable alternatives whenever possible.

 

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All personal information provided to Wonderway Journey will be handled securely and confidentially.

 

Your information will be used solely for booking, operating, and improving our travel services and will never be sold or disclosed to third parties except where necessary to provide your travel arrangements or where required by law.

 

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These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

 

Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.